On-demand Expertise®: What does it mean?

It means we do not simply meet customer expectations. We exceed them.

We strive to proactively fulfill even the unexpressed wishes and needs of our customers.
It is this culture that sets us apart from our competitors; an intangible quality that
keeps our valued customers intact and drives us to deliver the best service in the industry.

Expert Service From a Microsoft Gold Certified Partner

As leading experts in the hosting industry, Fpweb.net has achieved Microsoft Gold Certification, a prestigious recognition held by only the top 1% of all Microsoft partners globally. Our engineers are constantly updating their technical expertise to remain on the forefront of even the latest Microsoft product offerings, including SharePoint, Exchange, CRM, Project, PerformancePoint, Office Communications Server and SQL.

24x7x365 LIVE Support

As a U.S. owned and operated company, Fpweb.net’s 24/7 support staff offers customers a live voice with fast answers. We realize the importance of on-demand support, which is why we are here, day or night, just waiting to assist you.
Without a doubt, it is our mission to ensure your solution remains intact and operational at all times.

Online Support Ticketing System

When it comes to support, Fpweb.net believes it is crucial to deliver quality service across the board. Whether you call in via phone, send an email, or create an online ticket, it is our policy to enter each customer issue into our support ticketing system. This allows you, as the customer, to track resolution of the ticket and, additionally, enables us to track the metrics of all incoming customer issues. These metrics allow us to analyze our support process and thus make improvements where necessary.

Did Someone Say Security? We Did.

Now you can feel confident in the safety of your solution. Fpweb.net hosted services are housed in state-of-the-art SAS 70 Type II, Tier IV data centers with redundancy in all critical systems. Each facility meets PCI, SOX and HIPAA compliance regulations to ensure the integrity of even the most confidential data. From the closed circuit digital camera system to the biometric and card access entry system, we make sure your information is under secure lock and keep. Plus, each facility is strategically positioned on dual utility power grids with POPs for all major internet service carriers. No disaster, great or small can shake us. We’ve taken every precaution necessary to ensure your solution remains intact and operational.

A Trusted Source For Your Hosting Needs

As the leading experts for business class hosting, Fpweb.net serves clients from all major industries. Over 5,000 enterprise customers, including Intel, Boeing, Dow Chemical and the FAA utilize our wide array of hosted solutions to improve their day-to-day business. If they can trust us… so can you.