Getting started with your new service

As a Fpweb.net customer, you have access to numerous online resources for you to
manage your Fpweb.net account, your hosting service control panels and more.

Already know what you’re looking for?

Log in to your account

Orientation Information

Account Management

Billing
Procedures

Email & Exchange Configuration

The first thing we recommend doing after signing up for Fpweb.net services is set up your customer portal account

New Account Online Orientation

Hosting Services Support

Choose your new Fpweb.net service from the list below to read helpful support guides.

Account Portal Login

Fpweb.net Customer Account Portal

The Fpweb.net Account Portal lets you manage your account and technical support systems. Access is limited to Fpweb.net customers and authorized contacts listed on their accounts.

First time here?

Whether you're a new customer or just haven't had the chance to check this out yet, it only takes a minute to set up your account and start taking advantage of the benefits.

Set up your account portal

Customer dashboard access lets you:

  • Submit support tickets
  • Browse our knowlegebase
  • Update account information
  • View critical infrastructure alerts

For further information check out our blog on
Navigating the Account Portal.

Misplaced your email account information?
Submit a support request to retrieve it.

Account Portal

Fpweb.net Billing Guidelines

Payment Options

  1. Credit Cards
    • We accept Visa, MasterCard, American Express and Discover.
  2. Invoices
    • All invoice terms are net 30 days.
    • U.S.: Payable by check, money order or wire transfer.
    • International: Payable by wire transfer only.

Need help with your account?

Customer Account Login

Billing FAQs

Who sends me the bill?
All charges will appear on your statement as “Fpweb.net LC”.

How do I renew my services?
All accounts will automatically renew unless cancelled prior to the upcoming billing cycle.

Wire Transfer Guidelines

For information necessary to send a domestic wire transfer or electronic transfer (ACH) or an international wire transfer with a SWIFT code, please view the banking info on our Customer Account Portal.

Configuring Email and Exchange Servers

Hosted Exchange email services provided by Fpweb.net are supported by a dedicated staff of Microsoft® Gold-Certified Professionals. Please review the resources linked below to educate yourself on your Exchange Hosting services

MS Exchange Email Support

Webmail and POP3 Support Guides