Customer Service Manager SharePoint Template

The goal of any customer service organization is to provide the best customer experience industry–wide. The MOSS My Site Customer Service Manager template is designed to help those businesses achieve the highest possible customer satisfaction. With this MOSS My Site template, your customer service management team will have access to the graphical tools necessary to quickly evaluate customer issues, call distribution, service performance and operation costs. Plus, they can easily stay on top of customer service issues by tracking and displaying Key Performance Indicators (KPI), order status and vendor performance.