Microsoft Premier Support Services Cost Savings
Get 40% better pricing, USA-based, faster 6-minute support SLA
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If you think that 30 minutes is too long to wait to get help and a 6-figure price is too much, check out how Fpweb.net compares to Microsoft Premier Support’s various levels below.
Fpweb Premier Silver
Microsoft Premier Foundation
| Price | Break-Fix w Escalation Hours | Response Time | Support Hours | Products Covered | Technical Account Manager | Unused Support Hours Expire | Dedicated Engineer | Emergency Support | Upgrades & Migrations | Health Checks | Training | Advisory Services |
| $25,000 ($714 per hour) |
35 | 6min | 24/7 | Windows, SQL, SharePoint, Exchange, Office365, Azure, System Control, Skype, Project, Active Directory, Directory File Services, Group Policy | Shared | Never | No | No | Yes | No | Yes | Yes |
| $30,000 ($1,000 per hour) |
30 | 60min | 9-5 M-F | All | Shared | 1 Year | No | No | No | No | Tech Workshop | No |
Fpweb Premier
Gold
Microsoft Premier Standard
| Price | Break-Fix w Escalation Hours | Response Time | Support Hours | Products Covered | Technical Account Manager | Unused Support Hours Expire | Dedicated Engineer | Emergency Support | Upgrades & Migrations | Health Checks | Training | Advisory Services |
| $40,000 ($444 per hour) |
90 | 6min | 24/7 | Windows, SQL, SharePoint, Exchange, Office365, Azure, System Control, Skype, Project, Active Directory, Directory File Services, Group Policy | Dedicated | Never | Yes | Yes | Yes | Yes | Yes | Yes |
| $50,000 ($625 per hour) |
80 | 60min | 24/7 | All | Shared | 1 Year | No | No | No | No | Catalog | No |
Fpweb Premier Platinum
Microsoft Premier Plus
| Price | Break-Fix w Escalation Hours | Response Time | Support Hours | Products Covered | Technical Account Manager | Unused Support Hours Expire | Dedicated Engineer | Emergency Support | Upgrades & Migrations | Health Checks | Training | Advisory Services |
| $80,000 ($500 per hour) |
160 | 6min | 24/7 | Windows, SQL, SharePoint, Exchange, Office365, Azure, System Control, Skype, Project, Active Directory, Directory File Services, Group Policy | Dedicated | Never | Yes | Yes | Yes | Yes | Yes | Yes |
| $100,000 ($714 per hour) |
140 | 60min | 24/7 | All | Dedicated | 1 Year | Yes | Yes | No | Yes | Yes | Yes |
Fpweb Premier Platinum+
Microsoft Premier Critical
| Price | Break-Fix w Escalation Hours | Response Time | Support Hours | Products Covered | Technical Account Manager | Unused Support Hours Expire | Dedicated Engineer | Emergency Support | Upgrades & Migrations | Health Checks | Training | Advisory Services |
| $145,000 ($483 per hour) |
300 | 6min | 24/7 | Windows, SQL, SharePoint, Exchange, Office365, Azure, System Control, Skype, Project, Active Directory, Directory File Services, Group Policy | Dedicated | Never | Yes | Yes | Yes | Yes | Yes | Yes |
| $200,000 ($800 per hour) |
250 | 30min | 24/7 | All | Dedicated | 1 Year | Yes | Yes | No | Yes | Yes | Yes |
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